900.43 Error
When Printing PDFs
- The printer reports a 900.43 error when trying to print a PDF.
- This error may be caused by low level firmware. Update the printer’s code to the latest level.
- If you need a quick workaround, go into the printer driver and select “Disable PostScript passthrough”. This should allow you to print without the error.
230.31 Paper Jam
- The printer constantly reports 230.31 paper jams when first powered on or after a tray is pulled.
- If the printer is located on a surface that isn’t level (more than 6mm out of level) or is straddling 2 tables, the weight of the printer may be supported by the paper tray instead of the frame.
- This may cause the tray to rise up and the S1 sensor flag move out of position. This will cause the printer to believe that media is present in the paper path.
- Check to see if the printer is on a hard, flat surface and is level. If the table is bowed or warped, the printer may not be resting on all the feet.
- Verify that the printer is sitting on a single surface (not two tables).
- Verify that the printer is sitting on a table large enough to accommodate all 4 feet.
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