Horizontal Void/Light Line at 94mm Spacing

Problem Description:

Horizontal light lines or wrinkle-looking defect on one or both edges of an image repeating at 94 mm (~3 ¼ in) down the page.  The defect will be seen best on heavy coverage prints.  See print samples below.

Most Likely Cause:

A tear or crack on the Fuser belt due to stress.

Resolution:

·         Replace the fuser if it is not at the end of life.

·         Make sure to Reset the Fuser Count and run the Motor Calibration in Configuration Menu immediately after installing the new fuser and prior to sending any print jobs.

Print quality defect: Repeating lines